Contact Us


Contact Us
Payment
Sales Tax

   
 

Contacting the Customer Service Department

You can reach our customer service department by e-mail, telephone or regular mail. We are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address:   kallenshaan@cox.net
Phone:  (702) 523-9236
Fax:  (702) 966-3714
Mailing Address:  Kallenshaan Woods
940 Crazyhorse Way
Las Vegas, NV 89110
US

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following payment types: Visa®, MasterCard®, Discover®, & PayPal®

Kallenshaan Woods is the merchant name that will appear on your credit card statement.

Sales Tax

We collect sales tax in the following states: Nevada (NV)
Tax for orders shipped to these states will have sales tax automatically added to the order total.

Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

All orders are shipped from:
Kallenshaan Woods
940 Crazyhorse Way
Las Vegas, NV 89110
United States

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at: kallenshaan@cox.net or by phone at (702) 523-9236. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Order Status

Create an account online in our store. After you place an online order, you will receive an email confirming the order. Please make sure you have input your email address correctly. You will then be able to log into your account to see the status of your order. When the order is shipped, you will be sent an email with and order tracking code & instructions for using it.

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.

Return Policy:

We do everything possible to make sure that you are 100% satisfied with your purchases. If you have any problems with your merchandise please contact us by e-mailing us at: kallenshaan@cox.net or by phone at (702) 523-9236 before returning any items.

All returns should be sent to the following address
Kallenshaan Woods
940 Crazyhorse Way
Las Vegas, NV 89110
United States

Contact:  Customer Service
E-mail address:  Kallenshaan@cox.net
Phone:  (702) 523-9236
Fax:  (702) 966-3714

Shipping and Handling Rate Tables

During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support.

Shipping/Handling Rate Table
Domestic Priority
Orders between and Pay
$0.00 $50.00 $5.45
$50.01 $100.00 $6.20
$100.00 $300.00 $6.51
$300.01 $1,000.00 $13.50
Domestic Express
Orders between and Pay
$0.00 $60.00 $30.00
$60.01 $100.00 $45.00
$100.01 $1000.00 $65.00
International Priority (Canada and Mexico)
Orders between and Pay
$0.00 $100.00 $19.95
$100.01 $300.00 $35.00
$300.01 $1000.00 $50.00
International Priority (All Other Countries)
Orders between and Pay
$0.00 $100.00 $23.95
$100.01 $300.00 $45.00
$300.01 $1000.00 $65.00
Call for International Express Shipping rates.