Customer Service

Gallery Penturners Engraving Page Pen Engraving Form Stars and Stripes Pen Stars and Stripes Inlay Kit Grand Piano Pen Inlay Kit Canadian Flag Pen Inlay Kit Lettering Style Selection Page Pen Box Sample Ideas Custom Pen Box Inserts Plaque Sample Ideas Keychain Sample Ideas Engraving Text Form Call or send us an e-mail

Welcome Thank you for visiting our store. Contacting the Customer Service Department You can reach our customer service department by e-mail, telephone or regular mail. We are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you. E-Mail Address:   kallenshaan@cox.net Phone:  (702) 523-9236 Mailing Address:  Kallenshaan Woods 940 Crazyhorse Way Las Vegas, NV 89110 US Paying with Credit Card We accept credit card payment for online orders. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered. We accept the following payment types: Visa® MasterCard® Paypal® Discover® The merchant name that will appear on your credit card statement is: Kallenshaan Woods Sales Tax We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total. Shipments to the following states will be charged sales tax Nevada Processing an Order Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. All orders are shipped from: Kallenshaan Woods 940 Crazyhorse Way Las Vegas, NV 89110 United States How to Change Your Order We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address or by phone at (702)523-9236. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. Customer Service Email Address:     kallenshaan@cox.net Order Status Customer Service Email: kallenshaan@cox.net Returns and Exchanges If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.All returns should be shipped to the return center address below. No COD returns will be accepted. Return Policy: We do everything possible to make sure that you are 100% satisfied with your purchases. If you have any problems with your merchandise please contact us at (702) 523-9236 or e-mail us at Kallenshaan@cox.net before returning any items. All returns should be sent to the following address Kallenshaan Woods 940 Crazyhorse Way Las Vegas, NV 89110 United States Contact:  Customer Service E-mail address:  Kallenshaan@cox.net Phone:  (702) 523-9236 Shipping and Handling Rate Tables During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support. Shipping/Handling Rate Table Domestic Standard Orders between and Pay $0.00 $30.00 $3.85 $30.01 $70.00 $5.95 $70.01 $110.00 $7.95 $110.01 $1,000.00 $9.95 $1,000.01 any amount $14.95 Domestic Priority Orders between and Pay $0.00 $30.00 $5.95 $30.01 $70.00 $7.95 $70.01 $110.00 $9.95 $110.01 $1,000.00 $11.95 $1,000.01 any amount $16.95 Domestic Nevada residents Orders between and Pay $0.00 $1,000.00 $0.00 $1,000.01 any amount $0.00 International (Canada and Mexico) Orders between and Pay $0.00 $25.00 $2.95 $25.01 $40.00 $6.95 $40.01 $100.00 $14.95 $100.01 $200.00 $24.95 $200.01 any amount 10.0% of order total All orders are shipped from: Kallenshaan Woods 940 Crazyhorse Way Las Vegas, NV 89110 United States